Less than four months from the implementation of the "Responsibility Regulations for the Repair, Replacement, and Return of Household Car Products" in October, this rule, which is customarily called the "car" three packs, was controversial before the introduction. Just when people finally waited for the implementation of the "Three Guarantees" regulations, the new "Three Guarantees" supporting documents that the management department convened the car companies to solicit opinions have attracted wide attention. It is reported that the document entitled "Three-package main parts range and three-package certificate for household car products" will be officially approved in July.
What attracts people's attention is that this document, which clarifies the conditions for returning and changing the car of the family car, reduces the types of parts and components that can meet the conditions of returning and changing the car, and reduces the number of parts and components. The scope of the car, and in the determination of the "three guarantees" range gives manufacturers more freedom.
In fact, even if the scope of the retreat and change of vehicles has not been narrowed, and the problems of car quality are complicated, the legislation and implementation of the "three guarantees" of automobiles cannot solve the problem once and for all. The conscious and sincerity of the manufacturers themselves is also The essential.
Change 1: The seven types of problems meet the conditions. After the implementation of the “three guarantees†of the returnable car, the vehicle has been repaired twice due to serious safety performance failures, or the engine, transmission, steering system, braking system, suspension system. The same main parts of the front/rear axle and the body are replaced twice due to their quality problems, and consumers have the right to request the return of the car.
The supporting documents have refined the specific operation of the "three guarantees" of the car. The core of the vehicle is to specify and clarify the scope of the "returning car", that is, "belonging to the engine, gearbox, steering system, braking system, suspension system, front / The rear axle and the body are repaired and replaced more than twice in the main categories of the seven categories, or major serious and sudden quality problems such as "steering system failure, brake system failure, body cracking or fuel leakage". Compared with the previous consultation draft, it can be found that the number of parts for retreating and changing cars has been reduced due to the fact that it has been repaired twice and still cannot be used normally. The electrical control system, lubrication system, refrigeration system, fuel supply system, etc. Included in the scope of return.
Change 2: The manufacturer's freedom to improve the "three guarantees" In fact, for some car owners, the entangled is not the obvious quality problems of the car, but the actual performance of the car they bought and the performance data released by the manufacturer. There is no match or even a big gap. For example, the fuel consumption is significantly higher than the manufacturer's data, but the "check" does not have quality problems or the manufacturer does not recognize the existence of quality problems. In this case, the industry usually calls a problem with the performance of the car.
However, the "three guarantees" of the car, including the specific supporting documents of this time, did not clearly define the reliability of the performance, nor did it clarify how to operate if there were other quality problems that did not belong to the 7 categories. It gives the manufacturer more freedom in formulating the three-package certificate for the car factory, that is, the car manufacturer itself explains in the car product manual that it does not belong to the "three guarantees" range.
Of course, the manufacturer's freedom to increase the scope of the "three guarantees" may be a "hot potato" for manufacturers. "If the scope of the 'three guarantees' that I have developed is not enough for others, does it mean that I have no confidence in myself, and thus will cause consumers to lose confidence in themselves?" This is a problem that manufacturers need to consider and consider.
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