Agricultural machinery failed, farmers rushed back and forth

[ China Agricultural Machinery Industry News ] While the level of agricultural machinery has been greatly improved, it is necessary to build a sound agricultural machinery maintenance service system to ensure the quality of agricultural machinery maintenance services, and fundamentally solve the current situation of agricultural machinery maintenance. Agricultural machinery as an important production equipment for agriculture, whether the after-sales maintenance service is timely and effective is directly related to the harvest of agriculture and the income of farmers.

Agricultural machinery failed, farmers rushed back and forth

There is a farmer's machine in the farmer's house, which is convenient for others and can make a fortune. This is a good thing! But the tractor that Mr. Xu bought, not only does not survive, but also toss him enough. Mr. Xu’s family is in Luqiao Town, Weishan County. In 2015, he bought a tractor in Zoucheng.

Mr. Xu: "The Dongfanghong 1200 tractor bought in September 2015, this situation occurred at the time of work in the lower ground. There was no pick-up, low gear and reverse gear." At the beginning, Mr. Xu did not care too much and felt that the new machine Inevitably a little problem, contact the seller. Mr. Xu: "At that time, I was looking for him to repair, and directly pushed to the three-pack service station. The service station did not go to the door for maintenance. After completing these days, I went to Chenzhou and went to the service station to repair it."

The sales point is in Zoucheng, the maintenance station is in Zhangzhou, and it is not on-site service. Although it is a little troublesome, but it is repaired, Mr. Xu will accept it. What can happen next, he can't bear it. Mr. Xu: "After the repair, I will come back. I will not be able to do it in the spring of the next year. I still have the same problem. I have to go through the repairs. I am still repairing the second time. I am still the same problem. The third time I repaired it. When I changed the assembly three times, the same problem occurred after changing the assembly."

The same problem has recurred many times, and several repairs have not solved the problem. Is it caused by improper operation, or is there a problem with the quality of the machine itself? Mr. Xu: "At that time, the people of Weishan Agricultural Machinery Bureau were in that place, and the people at the service station went. At that place, he said that I was not operating properly. I took out the instructions and showed them to him. When I showed them to him, he was speechless and did not say that the operation was improper. I called the manufacturer again and said that the operation was not correct and would not happen. ""

In the end, what is the cause of this problem, we are not good at research. However, the machine that spends so much money to buy not only can't make money, but also adds so much trouble, Mr. Xu is definitely not feeling well. At present, Mr. Xu has been sending the car to the repair station in Zhangzhou for the fourth time. Mr. Xu: "A farmer buys more than 100,000 yuan. Not only does he not make money, he is busy. I still have some private loans, and I can't even afford interest at all."

Later, we and Mr. Xu came to the agricultural machinery sales point. Unannounced visits to agricultural machinery sellers: "How to say this responsibility, because I can't repair it, I can't fix it. I have a three-package station specially set up by Dongfanghong Factory in Zhangzhou. I am going to repair it. I know how it happened. How to repair it in Ganzhou Sanbao Station."

Mr. Xu told reporters that the warranty period of the tractor is two years, and he bought it in September 2015, and it has been more than a year now. Unannounced visit to the agricultural machinery seller: "Who is responsible for sales. I am responsible, I am responsible for contacting the Sanbao Station, and the Sanbao Station is responsible for contacting the factory. (Reporter) Did you talk to the Sanbao Station? Said, Shandong Provincial Agricultural Machinery Supervision I have already called me, I have already finished the trip to the Three Guarantees Station. (Reporter) What did they say, I will give the three bags to the factory to contact, and then contact the factory, how to get this situation."

The seller’s reply made Mr. Xu very dissatisfied and he also made his own request. Mr. Xu: "Requires refund of money or compensation for change of car."

If there is a dispute over agricultural machinery like Mr. Xu, what should be done to protect rights if it is not negotiated? How are these goods different from our ordinary products? Let’s listen to what the lawyer said. Lawyer Lu Tingyang: "The General Administration of Quality Supervision, Inspection and Quarantine, the State Administration for Industry and Commerce, the Ministry of Agriculture, and the Ministry of Industry and Information Technology promulgated a new "Regulations on the Responsibility for Repair, Replacement, and Return of Agricultural Machinery Products" on March 13, 2010. And will be implemented on June 1, 2010."

The purpose of this regulation is to maintain the legitimate rights and interests of agricultural machinery products users, improve the quality of agricultural machinery products and after-sales service, and clarify the responsibility for repairing and replacing returns of producers, sellers and repairers of agricultural machinery products. Lawyer Lu Tingyang: "The regulations clearly stipulate the principle of who sells agricultural machinery products and who is responsible for the three guarantees. Within 30 days of the three-package validity period or the start of the operation period of agricultural machinery products, agricultural machinery products have the same serious quality problems, or Due to the wearing parts, the agricultural machinery products will not be used normally after the repair of the same quality problems for 2 times. After replacing the main parts or systems, the same quality problems will occur. The agricultural machinery users can choose to exchange goods. Responsible for free replacement; after the replacement, the same quality problems still occur, the agricultural machinery users can choose to return, the seller is responsible for free returns."

In other words, the seller is not only responsible for sales, but also responsible for the after-sales problems of the goods. Lawyer Lu Tingyang: "If the tractor purchased by Mr. Xu is indeed a quality problem and meets the above requirements, it can negotiate exchange with the seller. If the two parties disagree on the quality issue, they can also entrust the quality of the agricultural machinery products obtained according to law. The inspection agency carries out quality inspection or appraisal. The seller bears the responsibility of the three guarantees, and after the replacement or return of the goods, if it belongs to the producer’s responsibility, it can recover the compensation from the producer according to law.

A Weishan farmer borrowed money to buy a tractor at the Zoucheng sales point, and there was a problem in Zhangzhou maintenance. Three places tossed back and forth, Mr. Xu did not suffer too much. It is not easy for farmers to be. It is hoped that Mr. Xu will be able to take up the legal weapons and safeguard his legitimate rights and interests and clear up the problem at an early date.