Shanghai General Motors Co., Ltd. Information Photo Sina Auto Shanghai General Motors Co., Ltd. decided to start recalling the Buick Regal 2.0-liter sedan on November 23, 2004. As the only company in China that has been awarded the “National Most Admired Enterprise†for the third consecutive year, Shanghai General Motors has always taken integrity as its fundamental aim, adhering to the “customer-centric†business service philosophy. On November 22, 2004, Shanghai General Motors submitted an application for recall to the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China in accordance with the “Management Regulations on Recall of Defective Automotive Products†promulgated by the State. The recall of the Buick Regal 2.0-liter sedan produced by Shanghai General Motors from December 17, 2002 to September 28, 2004 involved a total of 27,168 vehicles. Shanghai General Motors' recall action is only aimed at the defective 2.0-liter Buick Regal. The other two Buick Regal 2.5-liter V6 and 3.0-liter V6 models and other models produced by Shanghai General Motors are different because of different product designs. There is this defect and there is no need for a recall. The recalled Buick Regal 2.0 liter sedan due to the layout and connection of the vacuum hose is not reasonable. In the process of use, frequent vibration may cause the loose connection of the vacuum hose and the brake vacuum booster. In extreme cases, the vacuum hose will The detachment from the vacuum booster causes the vacuum assist to fail, which results in the driver needing to increase the brake pedal force to achieve the braking effect. This defect was determined by Shanghai General Motors after analyzing and demonstrating market information, research, and engineering experiments. So far, according to the feedback information collected by the Shanghai General Motors Buick Special Service Center, there were three minor traffic accidents caused by Buick Regal 2.0 litre passengers due to this defect, and no casualties occurred. Shanghai General Motors will add fixed clamps to the recalled Buick Regal 2.0-liter sedan vacuum hose to prevent loosening. Shanghai General Motors will use CRM (Customer Relationship Management System) to notify users who fall within the recall scope and implement comprehensive customer service tracking and records. Shanghai General Motors' free customer service hotline 8008202020 and Shanghai General Motors Buick Special Service Center hotline provide recall service. At the same time, the Shanghai General Motors Buick Special Service Center will take the initiative to contact the users within the scope of the recall to arrange for the recall of free maintenance. The Buick Regal 2.0-liter sedan user can also get information about the recall on Shanghai GM's corporate website. Shanghai GM apologized for the inconvenience this recall caused to users of the Buick Regal 2.0-liter sedan.
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