Haiwo after-sales service upgrade to customer foundry value Great Wall

“Family care, value transfer, and the concept of 'Haward' make people feel very warm. As a technical staff at Hayward Service Station, I hope to hold such training in the future, especially when new products come out. Training is very important... "From the Jiangsu Lianyungang Double Star Automobile Sales Service Co., Ltd. Zhang Chuntian said. On the morning of July 23, the training meeting for the first day of the three-day Hayworth Machinery Authorized Service Technician Training Conference was held in the conference room of the Multifunctional Hall on the first floor of the Yangzhou Hotel. Gao Dapeng, Director of Machinery Operations, Li Lianzheng, Director of Marketing Department, Fu Chengsong, Director of Sales Department, Chen Renqi, Customer Service Department Chief, Ding Changsheng, Chief Engineer of Customer Service Department, Jiang Tingyou, Technical Director of R&D Department, and over 90 services from Haiwo throughout the country More than 90 technicians attended the conference.

Gao Dapeng, the director of Haiwo's operations, made an important speech at the meeting. He said in his speech that this training session is an important step for our company to improve the quality of customer service, and it is also an important step to enhance the core competitiveness of the company's brand. In the fierce market competition, what does the company rely on to win? Rely on the core competitiveness of the company. The company's core competitiveness comes from the company's team, product quality, data costs, delivery speed, service quality, flexibility and integration of the elements of a competitive advantage, rather than a single factor. In recent years, we have done a good job in these areas. The company has achieved rapid development and the brand's core competitiveness has gradually increased. Haiwo's business philosophy is "Haiwo develops together with you." One of the most important ones is to develop together with customers, actively create efficient, loyal to serve every customer, and strive to become a partner worthy of the trust of customers. We will start with improving the efficiency of customer service, aiming at customer satisfaction as the highest goal, responding to customer requirements, and responding quickly to ensure that we can meet the needs of our customers both quantitatively and qualitatively, and actively create more for our customers. Value, strive to achieve the common development of enterprises and society, customers, and employees.

General Manager Gao also hoped that the technical staff of Haiwo service station could strengthen their learning, deeply understand Haiwo's corporate culture, and be familiar with Haiwo's products, and better contribute to Haiwo's development. At the same time, Gao also represented on behalf of Hayward Machinery's executive director Tan Hao a warm welcome to the participating technical personnel and thanked everyone for their long-term support for Heywood. He also wished everyone a happy learning.

It is understood that during the training, the lecturers will carry out product knowledge (technical principles and composition) for Haiwa service station technicians; product installation, operation, maintenance and repair; product failure analysis, warranty interpretation of the three guarantees; service work analysis and service Requirements; on-site practical operations and other topics for in-depth training.

Liu Xiaoqing, from Jiangxi Xinyu Chengguan Motor Transport Co., Ltd., who came to attend the Haiwo training conference, said that strengthening the communication between Haiwo and its subordinate service stations and increasing the training of service technicians at the service station will help improve the service level of Hyva Machinery. quality. Liu Xiaoqing said: "Jiangsu Xinyu Chengguan Motor Transport Co., Ltd. has just set up a service station for Hayward Machinery this year, but has never done the service work of Hayward Machinery."

The reporter was very curious, Liu Xiaoqing told reporters with a smile, because the hydraulic cylinder of Hayward was of good quality, although more than 80% of their company's dump trucks were equipped with Hyva 191 hydraulic cylinders, but so far they have not accepted about Hyva. Mechanical cylinder service. Haiwo hydraulic cylinder is of good quality and is more popular than domestically-made 180 cylinders. Although the price is more expensive, users consider Haiwo cylinders to be of good quality and stable in performance. Most of them are willing to choose Haiwo hydraulic cylinders.

Customer Service Director Chen Renqi said in an interview with reporters: “In Haworth Machinery, we insist on 'customer first and leave all difficulties for ourselves', insist on 'service first, create more value for our customers', we The training meeting was convened to strengthen the communication with the Haiwa service station, familiarize the service station staff with Haiwo's corporate culture and products, and strive to build a professional service team to fully enhance the company's service quality and standards. We put forward the concept of 'Haiwojia', which mainly allows Haiwo's customers, service station staff and employees to feel the warmth of home because we are increasingly aware that we are a big family that can rely on each other. We must focus on building a complete service system, maintain brand reputation with high-quality services, and maintain the company's image, and strive to increase the value of the brand."